We go above and beyond to deliver a high level of customer satisfaction

What Do Our Clients Think About Us?

Pure Comms work with a wealth of clients across a wide range of sectors. We have an incredibly high customer retention rate and are very proud of our achievements. Please see some of our clients below and what they think about our services

Computerworld

“Pure Comms delivered - quite simply we were under pressure and they solved a major problem for us”

John Armstrong of Computerworld had a very tricky challenge in trying to move the company from one office to another - and to ensure that the telephony services were delivered on time so the business could function properly.

Pure Comms took control and escalated the request up to the DSO (Directors Services Office) at BT Openreach to try and get their ISDN services installed in time.

Working together with Openreach, the Pure Comms team managed to get all of Computerworld’s services installed, two days earlier than anticipated.

This was all about delivering for the customer on time and we like to think it reflects our values perfectly - we focus entirely on meeting and exceeding the customer’s expectations.

Redrock Consulting

“Thanks guys, this is exactly the kind of support we were
hoping for”

Redrock Consulting is one of the fastest growing recruitment companies in the UK. They have also made it onto the Times Tech Track 100 list.

When it came to reviewing their telecoms provider, the management team were keen to select a supplier that provided nothing but the best service and support.

This seems like a pretty natural request for a company of this standing, but Redrock live and die by the telephone and if they cannot make a telephone call they may as well be pouring money down the drain.

We were able to demonstrate that our investment in a direct WLR3 relationship with Openreach could provide a far higher level of integration with the core network. Put simply – if something goes wrong then we can react much faster than BT can to solve the issue.

Our business relationship with Redrock Consulting has been so successful we were even asked to Project Manage their recent office move – resulting in less than a minutes worth of downtime.

Humphreys and Co Solicitors

“We could not resist. They offer reliability at such keen rates.
We had to go with them”

International law firm Humphreys & Co. were actually Pure Comms’ first customers.

Having known and dealt with Rob over many years in his previous profession as a Procurement Consultant for Kendrick Jones, they jumped at the chance to work with Pure Comms.

They have not been disappointed as Pure Comms have managed to maintain existing service levels and reduce call charges.

BWOC

“Would the problem have been sorted so efficiently? To be honest I doubt it – the quality and support Pure Comms offer is demonstrably a cut above.”

BWOC is the UK’s leading independent fuel supplier and has directly benefitted from Pure Comms’ service.

For example, when BWOC experienced a fault with their telephone system Pure Comms were on-hand to defuse the issue.

The telephone system had failed at 5pm and with a tight schedule of deliveries planned for the next day the issue could have easily ended up costing BWOC money.

But thanks to Pure Comms’ 24-hour service this wasn’t the case. In fact at 6pm they managed to contact Rob Vivian direct and within an hour of logging the fault an engineer was working on the problem and by 9.20pm that evening the lines were back up and working.

The issue was eventually solved by Pure Comms’ Operations Manager Gemma McMillan who logged In to the BT system from home – something which all of the Pure Comms’ team are trained to do.

As BWOC’s Financial Director Steve Corrick explains, had the problem been left to their previous supplier he is not certain it would have been resolved so swiftly: “Would the problem have been sorted so efficiently? To be honest I doubt it – the quality and support Pure Comms offer is demonstrably a cut above.”

Servicemaster Clean

“Just wanted to say a big ‘Thank you’ for making our office move run so smoothly. Pure Comms were perfect and all phones and internet were working within minutes. This was vital for us as a slow process would have had a negative effect on the business.”

This is another working example of Pure Comms going above and beyond for its customers.

We were notified of this last minute office move only a couple of weeks before it was due to happen.

But our customer service team jumped straight on it and pulled a few strings to ensure the phone lines and broadband were installed in super quick time. At Pure Comms we appreciate how important this is.