Terms and conditions

Please note that when you access, browse or use this Site you accept, without qualification or limitation, the terms and conditions below.

Your right to use the Site and its contents

This site is for your personal use only. You may not distribute, exchange, modify, sell or transmit anything you copy from this Site, including but not limited to any text, images, audio and video, for any business, commercial or public purposes. As long as you comply with the terms of these Terms & Conditions of Use, PureComms Bristol Limited grants you a non-exclusive, non-transferable limited right to enter and use this Site. You agree not to interrupt or attempt to interrupt the operation of this Site in any way.

Ownership

All materials on this Site, including but not limited to images, software and text (the ‘Content’), are protected by copyright under UK copyright law, international conventions, and other copyright laws. You cannot use the Content, except as specified herein. You agree to follow all instructions on this Site limiting the way you may use the Content. Any unauthorised use of the Content may violate copyright laws, the laws of privacy and publicity, and civil and criminal statutes. If you download any Content from this Site, you may not remove any copyright notices or other notices that go with it.

Pure Comms Bristol Limited Right to change these Terms & Conditions of Use or Content on the Site

PureComms Bristol Limited may add to, change or remove any part of these Terms & Conditions of Use at any time, without notice. Any changes to these Terms Conditions of Use or any terms posted on this Site apply as soon as they are posted. By continuing to use this Site after any changes are posted, you are indicating your acceptance of those changes. PureComms Bristol Limited may add, change, discontinue, remove or suspend any other Content posted on this Site, including features and specifications of products and/or services described or depicted on the Site, temporarily or permanently, at any time, without notice and without liability.

Indemnification

You agree to indemnify, defend and hold PureComms Bristol Limited and all of its directors, employees, associates, information providers (collectively, “Indemnified Parties”) harmless from and against all liability and costs incurred by the Indemnified Parties in connection with any claims arising out of any breach by you of these Terms & Conditions of Use or the foregoing representations, warranties and covenants. You will cooperate as fully as reasonably required in the defence of any claim. PureComms Bristol Limited reserves the right, at its own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you and you shall not in any event settle any matter without the written consent of PureComms Bristol Limited.

Disclaimer of Warranties and Damages: Limitation of Liability

Your use of this site is at your own risk. This site (including all content and functions made available on or accessed through this site) is provided “as is.” to the fullest extent permissible by law, with regard to the content on this site, PureComms Bristol Limited makes no representations or warranties of any kind whatsoever (1) for the accuracy, merchantability, fitness for a particular purpose or non-infringement of any content published on or available through the site, (2) that the server that makes this site available is free of viruses or other components that may infect, harm or cause damage to your computer equipment or any property when you access, browse, download from or otherwise use the site. Under no circumstances, including but not limited to PureComms Bristol Limited negligence, shall PureComms Bristol Limited be liable for any consequential, direct, incidental, indirect, punitive or special damages related to (a) the use of, (b) the inability to use or (c) errors or omissions in the contents and functions of this site, even if PureComms Bristol Limited or an authorised representative thereof has been advised of the possibility of such damages.

General Provisions

These Terms & Conditions of Use and any additional terms posted on this Site together constitute the entire agreement between PureComms Bristol Limited and you with respect to your use of this Site. Any cause of action you may have with respect to your use of the Site must be commenced within one (1) year after the claim of action arises. If for any reason a court of competent jurisdiction finds any provision of the Terms & Conditions of Use, or portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to effect the intent of this agreement, and the remainder of these Terms & Conditions of Use shall continue in full force and effect. These Terms & Conditions of Use shall be governed by and construed in accordance with the laws of the United Kingdom.

Privacy policy

PureComms Bristol Limited takes the privacy of its users seriously. We are committed to safeguarding the privacy of our users while providing a personalised and valuable service. This Privacy Policy statement explains the data processing practices of PureComms Bristol Limited (company number 07075344 with a registered office at East End Court, Tickenham Road, Clevedon, North Somerset, BS21 6QY). If you have any requests concerning your personal information or any queries with regard to these practices please contact us by email.

You however have the right to make a complaint at any time to the Information Commissioner’s Office (“ICO”), the supervisory body within the UK for data protection issues.

Information

Personal information is collected by PureComms Bristol Limited. We collect personal information from you through the use of enquiry and registration forms and every time you e-mail us your details, or the details of someone else. We also collect information automatically about your visit to our site. The information obtained in this way, which includes demographic data and browsing patterns, is only used in aggregate form.Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

Use and Disclosure of personal information

We process personal information collected via the PureComms Bristol Limited site for the purposes of:

providing a personalised service
conducting market research surveys
running competitions
providing you with information about products and services we offer.

We may disclose your information to business partners and third party suppliers we engage to provide services which involve processing data on our behalf, successors in title to our business or in accordance with a properly executed court order.

It is important that the personal data we hold about you is both accurate and current. Please update us if your personal data changes during your relationship with us. This includes but is not limited to changes in your contact information and preferences in respect of how we contact you.

We also use information in aggregate form (so that no individual user is identified):

to build up marketing profiles
to aid strategic development
to manage our relationship with advertisers
to audit usage of the site

Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may use your usage data to calculate the percentage of users accessing a specific website feature.

We do not collect any special categories of personal data about you such as details about your ethnicity, religious beliefs, political opinions or health and genetic data.

Use of Personal Data

We have set out below how we may use your personal data and the legal bases we may rely on to do so:-

Purpose/Activity	Type of data	Lawful basis for processing including basis of legitimate interest
To register you as a new customer	(a) Identity (b) Contact	Performance of a contract with you
To process and manage payments, fees and charges or collect and recover money owed to us	(a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications	(a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey	(a) Identity (b) Contact (c) Profile (d) Marketing and Communications	(a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To enable you to partake in a prize draw, competition or complete a survey	(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications	(a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)	(a) Identity (b) Contact (c) Technical	(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you	(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical	Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences	(a) Technical (b) Usage	Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you	(a) Identity (b) Contact (c) Technical (d) Usage (e) Profile	Necessary for our legitimate interests (to develop our products/services and grow our business)

You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

Marketing

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You may receive marketing communications from us if you have requested information from us or purchased from us. In each case, you have not opted out of receiving that marketing.

We will get your express opt-in consent before we share your personal data with any company outside PureComms for marketing purposes.

Opting Out

You can ask us or third parties to stop sending your marketing messages at any time by contacting us.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a purchase or other related service experience.

Controller

PureComms Bristol Limited is the controller and is responsible for your personal data. We have appointed a data protection officer who is responsible for overseeing any queries with regard to this Privacy Policy.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way. We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Use of cookies

A cookie is a small piece of data that is sent to your browser from a web server and stored on your computer’s hard drive. A cookie cannot read data off your hard disk or read cookie files created by other sites. Cookies do not damage your system.

The use of Google Analytics and Cookies

We use first-party cookies in order to track visitor interactions and generate custom reporting via Google Analytics. Cookies are text files sent between the user’s computer and a website which contain information about your visit. Users do have the option to refuse cookies by accessing privacy settings within their browser.

The use of Re-marketing and Cookies

This website uses the Google AdWords re-marketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the PureComms Bristol Limited website. Any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Settings page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or by using a browser plugin.

Refusing Cookies

To refuse to accept cookies please follow the below instructions:

In Chrome, you can adjust your cookie settings by clicking “Settings”, “Show advanced settings” and “Content Settings”
In Internet Explorer, you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector
In Safari, you can adjust your cookie settings by clicking “Safari”, “Preferences” and “Privacy”
In Firefox, you can adjust your cookie settings by clicking “Tools “, “Options” and “Privacy”

Blocking all cookies will have a negative impact on your interactivity with some websites.

Links to Other Sites

The PureComms Bristol Limited website contains links to other sites. Please be aware that PureComms Bristol Limited is not responsible for the privacy practices or content of such other sites. This privacy statement applies solely to information collected by this website. We do not control these other sites and are not responsible for their privacy statements nor are we responsible for any personal data they may collect.

Internet-based transfers

Given that the internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing the PureComms Bristol Limited site and communicating electronically with us you acknowledge and agree to our processing of personal data in this way.

We do not transfer your personal data outside the European Economic Area (EEA).

These policies were last updated on May 4th 2018. Historic versions can be obtained by contacting us.