Pure Comms’ commitment to providing exceptional service and support has made us one of the region’s most respected business telecoms providers. Sometimes the service you receive from other providers however can be particularly sub-standard. Here are 5 signs that you should consider switching telecoms providers.

1. When you can’t get through to them for support

One of the most telling signs that you should switch business telecoms providers is if you can’t get through to their support office when you need to. A lot of business telecoms providers only really work during 9-5 hours. This means that any support they provide after 5pm will often be limited and of little use to you, making trying to solve your problem all the more frustrating.

Here at Pure Comms we operate a 24/ 7 service. This means that no matter what time of day (or night) you contact us, there will always be a member of the Pure Comms team on hand to help solve your problem. Find out more about our commitment to 24/7 service here.

2. When you’re paying through the roof for a poor telecoms network

Another sign that you need to switch telecoms providers is if you find that you’re paying far too much for a sub-standard telecoms network that doesn’t meet the specific needs of your business. Many providers will charge through the roof for standard systems that they install for hundreds of companies. These standard telecoms networks won’t take account of the various needs of your company.

Pure Comms pride ourselves on the exceptional quality of our service. Not cheap, but not expensive at the same time, our approach to providing high quality, bespoke telecoms packages means that we can customise your system completely to the needs of your business. This gives you better value for money overall.

3. When they can’t fix problems!

A business telecoms provider is only as good as their engineers. If the company doesn’t have the adequate technical knowledge to be able to solve your problem quickly and efficiently, that’s a sign that you should consider leaving them.

Pure Comms employ a highly skilled team of digital infrastructure engineers and specialists. Incredibly experienced, our staff will have no problems fixing any issues that you may experience with your telecoms network. Thanks to their exceptionally high level of skill and professionalism, our team can also install any new equipment you need very quickly and with a minimum of fuss.

4. When they don’t provide excellent customer service

Quality of service is everything. After all, you’re paying a company for a service that they provide, and you should expect a certain level of customer service in return. If you’re fed of dealing with a rude, unhelpful business telecoms provider and dread having to call their helpline when you experience a problem, that’s a sure-fire sign that you should switch companies.

One of a handful of companies in the UK who provide the level of service that we do, Pure Comms pride ourselves on our commitment to providing exceptional customer service.

5. When they insist on installing outdated equipment

With the quality of digital infrastructure technology such as telecoms, DSL and networks, rapidly improving every month there is no excuse for a business telecoms provider to be using outdated equipment. If you’re paying an astronomical rate for telecoms equipment that dates from the late 90s/ early noughties, you should seriously consider switching providers.

Here at Pure Comms we keep on top of industry trends and the latest developments and only ever use the latest, high quality technology. This means that our telecoms packages and network services are some of the most cutting-edge that you’ll find in the industry. Consider upgrading your telecoms package with Pure Comms today.

Bristol and the South West’s leading business telecoms provider

Find out more about Pure Comms’s range of leading telecoms packages, network services and DSL services, please give us a call on 0800 634 4733 or send us an email.