Support2017-08-09T21:41:57+00:00

Support

The in-life management of connectivity services and equipment that we deliver, along with the maintenance and ongoing management of a business’s telecoms usage, is what sets our support services apart.

Not only do we offer a 24-7 services, 365 days of the year, but we also offer engineering resource, flexible contracts, management analysis and reporting and maintenance and technical support. The ‘support’ services we offer, which help businesses to get the most out of the connectivity and equipment that we also supply include:

PROFESSIONAL SUPPORT

Our bespoke telecoms packages are designed to add real value to your business and our team of skilled professionals are on hand 24/7 to support you. Not only will they help to manage your account, ‘owning’ and dealing with any faults or issues that might arise on your behalf, but they will also take the time to understand how your business operates and work with you as your business develops and grows, to ensure that your telecoms and IT systems continue to work efficiently and add value to the functioning of your business.

Our 24/7 service is answered by a human being day or night and takes away any telecoms worries, leaving your business free to focus on what it does best.  We record all calls to ensure we accurately respond to clients enquiries and needs, as well as for monitoring and training purposes.

Our service also incorporates the latest technology such as a fully integrated CRM system, which allows clients to log on and receive real time information on anything related to your telecoms account.

As a leading provider of Telecoms, we are always looking at ways to offer a world class, cutting-edge service.  We are now only one of only forty providers in the UK that uses the technology we do to integrate with BT, helping us to provide a responsive and industry-leading level of service. For example, our integrated CRM platform contains a direct link to Openreach’s fault management system, helping us to ‘own’ and dealt with any faults arising on your telephone system.

We’ve also invested thousands in an in-house Research and Development (R&D) facility, enabling us to test all telephone systems and equipment prior to them being installed within our clients workspace, helping to minimise disruption to our clients during the installation process.

We have invested heavily in our systems in order that they can integrate directly into the Vodafone and O2 networks. This enables us to provision, manage and support connections in real time, giving us the edge in supporting your mobile phone estate.

24_7 Support
Support-1

IN-LIFE MANAGEMENT OF CONTRACTS

We have a team of dedicated account managers who work closely with businesses to ensure that all ongoing telecoms and IT requirements are met. Our account managers act as a single point of contact for clients, helping to manage ongoing contracts (see below), as well as taking the time to understand any new or anticipated future requirements.

We pride ourselves on creating sustainable relationships, with many of our clients choosing to work with us not because we are the cheapest provider, but because they recognise the value in the service we deliver.

Not only do we offer clients 24/7 support, we also provide ongoing in-life management of our clients’ lines, calls and telecoms estate.

Our industry leading CRM system generates monthly management reports which:

  • highlights telecoms expenditure across a business base;
  • details usage across different areas of a business and various cost centres (where relevant);
  • reports on the ratio of usage across fixed lines versus mobiles; and
  • provides other management reporting information (e.g. call monitoring, fraud alerts etc), which can be tailored to meet a business’s reporting needs.

This management reporting can help your business to:

  • be aware of how your business uses telecoms;
  • understand how you could use the current telecoms better and deliver value from your telecoms estate;
  • identify any amendments that can be made to suit different levels of users and/or which can support your business operation and growth; and
  • manage data limits, tariff rates etc, to ensure that you don’t have any unexpected costs and charges.

This in-life management on contracts helps to delivery both efficiency and financial savings to our clients

We don’t believe in tying clients into lengthy contracts. We’d far rather clients work with us because they want to work with us (not because they have to) and that they recognise and value the services we offer.  Accordingly, we offer flexible contract terms in addition to the in-life management of tariff rates, helping our clients to manage their telecoms and limit any potential overspend.

MAINTENANCE AND TECHNICAL SUPPORT

We have a range of maintenance and SLA’s which can help to protect against any unforeseen faults and programming requirements, once a system has been installed. Our Account Managers work with both new and existing clients to establish an appropriate Service Agreement for their business and system.

We have a number of engineers who are trained to install, update and maintain systems which we install across the UK.These include the Unify, NEC and Panasonic systems.

We have developed a Research and Development (R&D) facility which enables us to test equipment prior to it reaching our clients workplace. This reduces any downtime and makes the installation more efficient, minimising any impact or disruption to clients during the installation process.

In addition to our DSL, ADSL, EFM, FTTC, FTTP and Ethernet services, we also run managed or un-manged circuits with on-site installation and support from both ourselves and Openreach technicians.

Our network installation service includes:

  • Ofcom accredited Reseller with our own unique RID;
  • Market leading Aurora Billing and WLR3 platform; and
  • Direct links to Openreach, BT Wholesale, Vodafone and O2.
  • Managed IT solutions and support services designed to meet individual clients needs with installation, training, routine fixes and/or ongoing management of network infrastructure;
  • IT ‘health checks’ with support for IT equipment, PC’s servers and network infrastructure;
  • Management of migrations to hosted solutions with ongoing support;
  • Cat 5e and Cat 6 cabling installations;
  • Active equipment – switches, routers and cabinets;
  • Hardware/software upgrade advice and installation services;
  • Microsoft licence reseller, with Microsoft services support including SharePoint; and/or
  • Offering as little as 30 day rolling contracts with an experienced team on hand 24/7, helping to reduce any unnecessary downtime.
Support Team
Support Team

MAINTENANCE AND TECHNICAL SUPPORT

We have a range of maintenance and SLA’s which can help to protect against any unforeseen faults and programming requirements, once a system has been installed. Our Account Managers work with both new and existing clients to establish an appropriate Service Agreement for their business and system.

We have a number of engineers who are trained to install, update and maintain systems which we install across the UK.These include the Unify, NEC and Panasonic systems.

We have developed a Research and Development (R&D) facility which enables us to test equipment prior to it reaching our clients workplace. This reduces any downtime and makes the installation more efficient, minimising any impact or disruption to clients during the installation process.

In addition to our DSL, ADSL, EFM, FTTC, FTTP and Ethernet services, we also run managed or un-manged circuits with on-site installation and support from both ourselves and Openreach technicians.

Our network installation service includes:

  • Ofcom accredited Reseller with our own unique RID;
  • Market leading Aurora Billing and WLR3 platform; and
  • Direct links to Openreach, BT Wholesale, Vodafone and O2.
  • Managed IT solutions and support services designed to meet individual clients needs with installation, training, routine fixes and/or ongoing management of network infrastructure;
  • IT ‘health checks’ with support for IT equipment, PC’s servers and network infrastructure;
  • Management of migrations to hosted solutions with ongoing support;
  • Cat 5e and Cat 6 cabling installations;
  • Active equipment – switches, routers and cabinets;
  • Hardware/software upgrade advice and installation services;
  • Microsoft licence reseller, with Microsoft services support including SharePoint; and/or
  • Offering as little as 30 day rolling contracts with an experienced team on hand 24/7, helping to reduce any unnecessary downtime.

CONSULTANCY AND EXPERTISE

We have been commissioned by a number of organisations to undertake an independent review and analysis of telecoms estates and usage.

These projects are often extensive and draw on our teams’ technical knowledge and detailed understanding of telecoms. We understand that different types of organisations and sectors use telecoms differently.  Accordingly, our consultancy services often lead to new tariff rates being negotiated and the blend of fixed lines and mobiles being changed, helping to deliver any potential cost savings as well as implementing potential new ways of working which can help businesses to operate more efficiently.

We have undertaken consultancy work for the likes of PWC, various NHS trusts, local authorities, private sector organisations, as well as our CEO negotiating a European mobile contract for HSBC.

The support services that we provide go hand in hand with the connectivity options and range of equipment that we offer.  If you would like further details, please contact us.

Contact Us

Need reliable telecoms? Let’s talk.

Contact our award winning team today

0800 634 4733

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