It may seem an obvious statement to make, but choosing the right phone system for your business is essential.
Whether you are moving offices, expanding or simply looking to upgrade your current system(s), it’s a good idea to consider your requirements carefully.
The right phone system, backed up by other integrated communication methods and equipment (e.g. mobiles, internet access, network infrastructure, Wi-Fi, cabling, IT equipment etc), can help a business to run more efficiently, identify potential time and cost savings, improve staff and cross-site communications and ensure a high level of client or customer service – thereby helping you to maintain and grow your customer base and ultimately, profitability.
A phone system, whether it’s fixed within your place of work or hosted in the cloud, is essentially the lifeblood of your business. Without it, you may miss a new sales call or, worse still, an existing customer (who you may have spent a long time developing a working relationship with) might not be able to reach you. Not at all good if they then go on to place their business elsewhere.
So what do you need to think about when choosing the right product for you?
When it comes to the system itself, working out exactly what your business requires is imperative. You may just want to be able to handle multiple incoming and outgoing calls simultaneously – thus avoiding the risk of missed calls from important prospective or current clients.
Alternatively, you may need a system that offers additional multiple channels of communication. Many now offer a range of options such as video or voice conferencing, call logs, voicemail-to-email and interoffice instant messaging.
As systems become more complex and multiple communication methods merge, making the right choice of provider becomes ever more important. For example, having access to ongoing support, management of any faults, analysis and identification of any potential cost savings (through, for example, renegotiation of tariffs), and a dedicated account manager to support your day-to-day needs, all help with the ongoing running of your business.
There is nothing worse than realising that the new system you’ve installed doesn’t live up to your expectations, or for the phone lines to go down just when an important conference call is scheduled or you’re experiencing a busy sales period. The right provider will offer a bespoke service built around your business, making sure you get the right solution for you as well as ongoing ‘in-life’ management of your business’s needs.
Here at Pure Comms we offer all this, as well as a 24-hour support service that is available 7 days a week, 365 days of the year – ensuring ‘down time’ is a concern that you don’t have to face. We listen to any issues, take the time to understand how communications infrastructure can support the operation of your business and design bespoke communications systems to meet your business’s exact needs.
Want to find out more? Then please get in touch.
